Pre-Sales Service FAQ
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Product information FAQ
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Pre-Sales Service FAQ
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Technical Support FAQ

Pre-Sales Service FAQ

How can I track the status of my order?

You can track the status of your order at any time in the following ways:Online Account: Log in to your official Connoder account to view order tracking and logistics information.Customer Service Support: Contact our customer service team for real-time updates.Email Notification: The system will automatically send order status updates to your registered email address.

What are Connoder's shipping options?

Connoder supports the following delivery methods:International Express: Efficient international delivery through partners such as DHL and FedEx.Sea/Air Freight: For large volume orders, flexible choice of shipping methods to reduce costs.

Do you provide test reports or verification data?

Yes, we provide detailed test reports for each batch of standard and customised circular connectors shipped from our factory. Test items include but not limited to:Mechanical performance tests: e.g. insertion and extraction life, torque strength, etc.Electrical performance tests: e.g. contact resistance, insulation resistance, voltage withstand test, etc.Environmental adaptability test: such as vibration test, high and low temperature cycle test, waterproof and dustproof test.If you need the test data of specific items, please put forward the demand when placing the order, and we will provide the corresponding reports.

Does It Support Agent Co-operation?

Yes, Connoder welcomes agents from all over the world to join our partner network. We provide the following support for agents:Competitive pricing policyTechnical training and supportMarketing resourcesInventory supportIf you are interested, please contact our team for more details of co-operation.

What Payment Methods Are Supported?

Connoder supports a variety of payment methods, including but not limited to:Bank Transfer: for global customers.Letter of Credit (L/C): for large orders.PayPal: a convenient and fast way to pay for small amounts.Specific payment terms will be negotiated based on the order amount and the mode of co-operation.

What is the lead time?

Lead time depends on product type and order quantity:Standard products: usually 3-5 working days.Customised products: 7-15 working days depending on complexity. For expedited delivery, please communicate in advance and we will endeavour to meet your needs.

What is the MOQ?

Connoder's MOQ varies by product type:Standard Products: Typically, there is no minimum order quantity.Custom Products: MOQ may vary depending on the design and manufacturing process, please consult with your sales representative.

How can I get detailed technical information about a product?

You can obtain technical information on Connoder Circular Connectors through the following channels:Product pages: On the product pages you can download detailed product information.Downloads: Visit the Connoder website's Resource Centre to download catalogues, technical white papers and selection guides.Contact a Sales Representative: Contact our sales team by email or phone to request a product data sheet for a specific model.Resource Centre:

Do you offer free samples of circular connectors?

Yes, Connoder offers 1-2 free standard samples on a trial basis for customers to verify product performance and fit. Please provide the following information when requesting a sample:Required product model and quantityDescription of application scenarioDescription of sample usageSample requests are usually processed within 1-3 business days, with specific delivery times subject to stock availability.

How Do I Get A Quote For Circular Connectors?

You can get a quotation for Connoder Circular Connectors by: Fill out the online request for quotation form, indicating the desired product model, quantity and special requirements. Contact a sales representative directly with detailed information about your requirements. We will provide you with an accurate quotation within 24 hours. If you need to get the price very urgently, please give us a call or let us know in your email so that we can provide you with a quote as a priority.